winnd Privacy Policy
Your personal information is completely safe with us — winnd protects your privacy through SSL encryption and strict data protection policies.
winnd is an online gaming platform operated for players in Bangladesh. Your trust and safety are our highest priority. This privacy policy explains how winnd collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.
By using our platform, you consent to the terms of this policy. If you disagree with anything, please contact our support team.
1. Information Collection
winnd collects various types of information to manage your account, provide services, and ensure security. This information comes from two main sources.
1.1 Information You Provide Directly
The information you provide yourself during account registration, verification, and transactions includes:
- Full name and date of birth
- Mobile number and email address
- National ID card (NID) or other identity documents (for identity verification)
- Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
- Messages and information provided when contacting customer support
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser and operating system details
- Cookies and session data
- Gameplay history, betting patterns, and transaction records
- Login time, logout time, and session duration
- Details of payments sent and received
2. Purpose of Data Use
winnd uses your information only for legitimate and necessary purposes. The main use cases are described below:
Account Management
Information is needed to create, verify, and maintain your account. This includes age verification and identity confirmation.
Payment Processing
Financial information is used to process deposit and withdrawal requests and to ensure transaction security.
Fraud Prevention
Information is analyzed to protect account security, prevent money laundering (AML), and detect fraudulent activity.
Customer Support
Your information is used to resolve your issues quickly through 24/7 live chat and email support.
Service Improvement
winnd regularly improves the platform by analyzing usage patterns to enhance your experience.
Legal Compliance
Information is retained to comply with applicable laws and regulations and to respond to legitimate requests from authorities.
3. Cookies & Tracking Technologies
winnd uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser that help us remember your preferences and improve our services.
3.1 Types of Cookies
- Essential Cookies: These are essential for maintaining login sessions and keeping core functionality running. The platform will not work properly without these cookies.
- Functional Cookies: These remember your language preferences, settings, and account preferences.
- Analytics Cookies: These collect statistics to help us understand how users are using our platform.
- Security Cookies: These are used to detect fraudulent activity and protect account security.
3.2 Cookie Controls
You can control cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
4. Data Sharing & Disclosure
winnd never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banks to complete your deposit and withdrawal transactions. These partners process information under their own privacy policies.
Game Providers
Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive user session information to ensure fair gameplay. They maintain strict security standards.
Legal Obligations
Information may need to be disclosed to authorities in response to a court order, a legitimate request from an investigating agency, or to comply with applicable law.
Business Changes
In the event of a merger, acquisition, or significant change to the business, your information may be transferred to the new operator, but the same privacy standards will be maintained.
5. Data Security Measures
winnd uses industry-standard technologies and practices to protect your information. Our security framework operates on multiple layers:
- SSL/TLS Encryption: All data exchanged between the platform and your device is secured through SSL encryption.
- Data Encryption: Sensitive information, especially financial data, is stored in an encrypted state in the database.
- Access Controls: Only authorized personnel have access to the information they need, and all access is logged.
- Two-Factor Authentication: Two-factor authentication is available as an additional layer of security for your account.
- Regular Security Audits: Regular security audits are conducted by third-party experts.
- Firewall & DDoS Protection: Advanced technologies are used to prevent unauthorized access and cyberattacks.
Please note that no method on the internet is 100% impenetrable. We therefore ask you to use a strong password and not to share your account credentials with anyone.
6. Data Retention Period
winnd retains your information only for as long as necessary. The retention policy for different types of information is described below:
- Account Information: For the entire duration your account is active, and for a defined period after account closure to meet legal obligations.
- Transaction Records: The complete history of financial transactions is retained for an extended period as it is required for legal and financial auditing.
- Verification Documents: Identity-related documents are retained for a defined period after account closure in accordance with applicable law.
- Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.
- Support Conversations: Records of communications with customer service are kept for quality control and future assistance.
7. Your Rights
You have the following rights regarding your personal information:
Right to Know
You have the right to know what information winnd holds about you and how it is used. You can contact us to request a copy of your information.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it promptly.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Restrict Processing
In certain cases, you can request that the processing of your information be restricted, particularly when there is a dispute about the accuracy of the information.
Right to Object
You can object at any time to the use of your information for marketing communications or other specific purposes.
Right to Data Portability
Where technically feasible, you can request to receive your information in a structured, commonly used format and to transfer it elsewhere.
To exercise any of the above rights, please contact our support team. We are committed to responding promptly to legitimate requests.
8. Protection of Minors
winnd strictly provides services only to those aged 21 or above. We do not knowingly collect or process information from minors.
- Age verification is mandatory at the time of account registration.
- If we become aware that a minor has created an account, it will be closed immediately and the associated information will be deleted.
- Parents who believe their child's information has been collected may contact us.
9. Third-Party Services
winnd uses certain third-party services to operate the platform, such as game providers, payment gateways, and technology partners. These service providers operate under their own privacy policies.
We only work with those who ensure high standards of security and privacy. However, third-party privacy policies are outside winnd's control, so it is recommended that you read their policies before using their services.
- All game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi maintain their own security standards.
- bKash, Nagad, Rocket, Upay, and bank partners follow their own data protection policies.
- Technology service providers give data protection assurances through contractual agreements.
10. Policy Changes
winnd reserves the right to update this privacy policy at any time. If there are significant changes to the policy, we will post a notice on the platform.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
- For important changes, a notification may be sent to your registered email address.
- The date of the last update will be noted at the top of the page.
- Our support team can assist if you need a previous version of the policy.
We recommend that you review this policy regularly to stay informed about the latest changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to help:
Email: [email protected]
Live Chat: Available 24/7 in Bengali and English
For information-related requests, please include your account's registered details so we can assist you quickly.
winnd always places the highest importance on your privacy. Our goal is to provide a safe, transparent, and trustworthy platform where you can play with confidence.